Making a complaint
A mechanism has been developed to deal with complaints against marriage celebrants. If a complaint is found to be justified,
sanctions may include a caution, a requirement that further professional development be undertaken, up to six (6) months suspension
Marriage celebrants have a right to be advised of a complaint against them and to put whatever material they think appropriate
to the Registrar in their defence.
What can we do if we have concerns about our marriage celebrant?
If you have a concern about the service you have received from a marriage celebrant in relation to your wedding you may
make a complaint. If you have any concerns you should discuss them with the celebrant first but if you are not able
to do this, or believe your complaint requires further consideration, there is a special procedure set out in the Marriage
Regulations to enable complaints concerning the performance of marriage celebrants to be responded to. The following information
outlines the initial process to be followed.
The complaint must be in writing and made to:
The Registrar of Marriage Celebrants
Commonwealth Attorney-General's Department
3-5 National Circuit
Not all complaints will be accepted but if the Registrar decides to deal with the complaint you will be asked to provide
any additional material you wish to provide in support of the complaint. This may include signed statements or statutory
declarations from witnesses. The material must be in writing. The Registrar may also seek additional information
from you if necessary.
If the Registrar does not receive such a statement the complaint cannot proceed and will be terminated. No complaint
will be recorded.